Well part of me likes to think there would be an uproar and a giant mutiny after they fired me, but realistically i know it will just scare everyone into doing exactly what the leadership wants everyone to do.
Part of me thinks this was because i went to the bathroom "too much." But, since they cant hold that against me legally, they lumped it together with shortcalls to say it was "work avoidance." On paper i looked good. My shortcall % (less then 30 second calls) was great, my adherence and availability was like 99% and i was getting ME's on all my DS's... so on paper they got nothing on me. SO they just make up problems (that aren't really problems) like "your calls are too short" even though there isn't an expectation given anywhere that says how long or how short a call should be. And this whole "You need to pull up every account" garbage? When did that become policy? Whatever happened to general information calls? I'm guessing that all went out the window when the company decided that profit was it's first priority. Either way, they made a new unofficial rule, and i guess it's a fire-able offense.
The examples they gave me of short calls i did were fabricated or exaggerated. I asked to hear the recordings and I was never shown them... obviously. Was there times i transferred calls to FS without pulling up the account? Yes. After i asked if they had any account questions, and they said no, i would transfer them. And this was something Claudia TOLD ME I could do in early March. Then yesterday she said she never said that.
They didn't like my attitude about NOT milking every dollar out of the customers. They didn't like that I was smarter then my coach. They didn't like that I knew my rights and couldn't be bullied into not using the restroom. So they just created a problem that isn't really a problem and then fired me for it, even after I did what they asked of me. I have no shame or guilt. It was in the leaders agenda to silence me, before I gave anyone else the idea that they stand up for themselves, and try to save the customers money.
Honestly, the steps I would have needed to take and the hoops that I would have needed to jump through go against my moral code. It is better this way. I regret losing a job that paid my bills, gave me a desk, and great coworkers... but I don't regret who I am or how I did my job.
There are three kinds of employees: The kool-ade drinkers, the actors, and the realists. Which one are you? Do you honestly believe that the leaders who are responsible for increasing the value of stock really know MORE about what's best for the customer then you; Someone who talks to customers everyday? Can you at least act like you believe it, even if you don't? Or do you endanger your job by voicing your opinions and in turn get labeled with a "pessimistic" label? Honestly, only one of these roles will lead to longevity in this company. Belief and blind faith can be lost with the right evidence... and independence is the enemy of a blind-faith leadership structure. If you want to keep getting paid, friends, i suggest you learn how to "act."
Exactly the same way they fired me.
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